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Help and Technical Support

I'm a member of staff

Please take a look at our help and support section. If you're still experiencing a problem please contact your local HR Department or IT helpdesk.

I'm an NHS organisation

Our comprehensive help and support section contains everything you need to get started with the COVID-19 Digital Staff Passport within your organisation.

If you are an HR user in an issuing or receiving organisation and you are experiencing a problem or have a technical question that hasn’t been answered on the website, please contact our support service on 0800 640 4269 (lines are open 9am to 5pm, Monday to Friday (including Bank Holidays) or via Only nominated HR users should contact the helpdesk directly.


If you have any feedback for the Digital Staff Passport team please email us direct via