Help and Support

Most issues can be resolved independently. Before reaching out to our support team we recommend first looking through our User Guides below and our Frequently Asked QuestionsFor example, are you looking to add a new HR User or delete an existing HR User?


How to issue Employment Credentials onto NHS Covid-19 digital staff passports

How to receive NHS Covid-19 digital staff passports

How to use Digital Staff Passport to move between NHS organisations

User Guides

Find out how to log in, issue and verify COVID-19 Digital Staff Passport credentials.

I am an... NHS organisation issuing COVID-19 Digital Staff Passports

Issuing user guide

I am an... NHS organisation receiving a employee from another NHS organisations

Receiving staff user guide

Frequently Asked Questions

Please see our Frequently Asked Questions sections for answers to a wide range of issues and concerns. Questions in each section are also organised by category. For example, are you looking to add a new HR User or delete an existing HR User?

Add or remove HR users

You can complete a form to request up to 8 new HR users or to remove the account of a HR user using the links below.

Please be advised only the Registering User or a Local System Administrator can request new users and/or request users accounts are removed for their own organisation

You can:

Additional Support

If you are staff member who is being temporarily deployed and you have an issue which is not addressed in the guidance above, please contact your local HR department.

If you are a HR user in an issuing or receiving organisation and you have an issue which prevents you from issuing or receiving a passport, which is not addressed in the guidance above, please contact the support service on the details provided below:

  • Telephone number: 0800 640 4269
  • Email address:
  • Opening hours: 09:00 – 17:00, Monday – Friday (including Bank Holidays)

Please Note - If you have a query which is of a technical nature, the support service will escalate this to the technical support team and will ask you for some important information in an automated reply.  Please ensure you respond to that request by replying, as soon as possible, so the team can get you the right help quickly.